Toyama — CRM & Enquiry System
CRM setup, enquiry routing, and automated follow-ups for a B2B industrial supplier.
Follow-up rate
Response time
Leads tracked
Engagement
The brief
What the client came to us with.
A B2B industrial supplier was losing enquiries because they were spread across email, WhatsApp, and phone calls. No CRM, no tracking, no follow-up system.
Key challenges
- Enquiries lost across multiple channels
- No CRM to track leads
- Slow response time (avg 5+ days)
- No visibility into sales pipeline
Our approach
How we solved it — step by step.
CRM Setup
Configured CRM for B2B enquiry workflow.
Enquiry Routing
Automated assignment to the right salesperson.
Follow-up Automation
Email + WhatsApp sequences for every enquiry.
Pipeline Setup
Stages, automation, and reporting for the sales team.
Integrations
Connected website, email, and billing.
Training
Trained the sales team on the new system.
Results
The numbers that mattered.
Follow-up rate
Average response time
Leads tracked in CRM
Enquiry-to-quote rate
What we delivered
CRM Setup
Configured for B2B workflow.
Enquiry Routing
Automatic assignment to sales.
Follow-up Automation
Email + WhatsApp sequences.
Pipeline Setup
Stages and reporting.
Integrations
Website, email, billing.
Training
Sales team enablement.
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