Manya Clinic — AI Front Desk
AI chatbot for appointment booking, reminders, and patient FAQs across 2 clinic locations.
Auto-resolved queries
No-shows
Online bookings
Engagement
The brief
What the client came to us with.
A 2-location dental clinic was losing appointments due to missed calls, slow responses, and no-shows. Their front desk was overwhelmed during peak hours.
Key challenges
- Long hold times and missed calls during peak hours
- High no-show rate on booked appointments
- Repeated patient FAQs (hours, pricing, insurance)
- Booking only possible by phone
Our approach
How we solved it — step by step.
AI Chatbot
Trained on clinic FAQs, pricing, and policies.
Booking Automation
Online booking with instant confirmation.
Reminders
Automated SMS + WhatsApp reminders before appointments.
Routing
Complex queries routed to staff, simple ones auto-resolved.
Multi-Location
Both clinic locations integrated into one system.
Reporting
Monthly dashboard for calls, bookings, and no-shows.
Results
The numbers that mattered.
Queries auto-resolved
Appointment no-shows
Online bookings
Front-desk call volume
What we delivered
AI Chatbot
Website + WhatsApp chatbot trained on clinic content.
Booking System
Online booking with confirmation flows.
Reminder Automation
SMS + WhatsApp reminders before appointments.
Routing Logic
Complex queries routed to staff.
Multi-Location Setup
Both clinics on one system.
Reporting
Monthly performance dashboard.
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