Atelier — Booking Automation
Local SEO, booking automation, and loyalty programme across 3 salon locations.
Bookings
Repeat visits
No-shows
Engagement
The brief
What the client came to us with.
A 3-location salon chain was losing bookings due to phone-only scheduling, no-shows, and no repeat-customer program.
Key challenges
- Phone-only booking was limiting reach
- High no-show rate (avg 25%)
- No loyalty or referral program
- Local search visibility was weak
Our approach
How we solved it — step by step.
Local SEO
Optimized each location's Google Business Profile.
Booking System
Online booking with reminders and deposits.
Loyalty Program
Points and rewards for repeat visits.
WhatsApp Campaigns
Seasonal offers and reminders to existing clients.
Referral System
Automated referral rewards for existing customers.
Reporting
Per-location booking and retention dashboards.
Results
The numbers that mattered.
Bookings
Repeat visits
No-shows
Customer lifetime value
What we delivered
Local SEO
Google Business Profile optimization per location.
Booking System
Online booking with reminders.
Loyalty Program
Points, rewards, referral automation.
WhatsApp Campaigns
Seasonal offers and reminders.
Referral System
Automated rewards for referrals.
Reporting
Per-location dashboards.
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